Shipping Policy

💳 **Payment Methods:** Users may select products according to their preferences; Cash on Delivery (COD) is supported. For return procedures, please refer to the store's Return Policy. Should you have any questions after receiving your order, please contact our Online Customer Service (available 24 hours a day).

**Shipping Terms**
1) **Shipping Fee:** Free Shipping
2) **Dispatch Time:** Orders are typically dispatched within approximately 3 business days after placement (shipping continues as usual on weekends and public holidays).
3) **Delivery Time:** Approximately 7–10 business days.
4) **Signature/Receipt Instructions:** Please provide a delivery address and phone number where someone is available to sign for the package. Upon receipt, please inspect the outer packaging, product quantity, and packing slip immediately. If the outer packaging is damaged, you have the right to refuse acceptance. If you are unable to sign for the package personally, you may authorize another person to sign on your behalf. Couriers are responsible solely for delivering to the designated address; they do not guarantee delivery to a specific named individual. Once an order has been confirmed, it cannot be modified; please ensure you enter accurate information when placing your order.

Orders that are held up due to incomplete information will be retained for 5 days, during which time the company will notify you via email. If no response is received within these 5 days, the order will be returned to our warehouse, and a refund will be issued.

**Returns and Exchanges**
1) If a product is defective, you may apply for a full refund.
2) The specific methods and conditions for returns and exchanges are subject to the details provided on the product sales page and within the order placement process.
3) To initiate a return, the product, along with any accompanying gifts, accessories, original packaging, and documentation (such as invoices/receipts), must remain intact and complete.
4) You understand and agree that the company reserves the right to process or handle relevant invoices and documentation as deemed necessary.

**Delivery FAQs**
Q1: Can I specify a specific delivery time?
A1: Delivery times vary depending on the specific "Shipping Carrier" assigned to your order.

Q2: How do I file a complaint regarding the courier service?
A2: Please contact the local customer service hotline for the specific "Shipping Carrier" assigned to your order.

Q3: How long does delivery take?
A3: Typically within 7 business days (excluding Sundays).

Q4: What should I look out for when signing for a package?
A4: Please ensure that the outer packaging is intact; if it is damaged, you may refuse to accept the package.

Q5: Do I need to provide identification when receiving a package?
A5: No. The courier delivers only to the designated address; any person present at that address may sign for the package.

Q6: What should I do if my order was signed for by someone else?
A6: Please contact the customer service department of the corresponding shipping carrier. Q7: How do I check my delivery status?
A7: Please track your shipment using the corresponding courier service listed under "Shipping Carrier."

If you have any questions, please contact service@mail.tecyugsew.com (available 24/7).