Return & Exchange Policy

✅ The Company guarantees that returns are accepted within 7 days of the receipt date, provided the following conditions are met:
1) The product itself has quality defects;
2) The product was damaged during transit;
3) The wrong product was shipped, provided it remains in a condition suitable for resale.

❌ The 7-day "no-questions-asked" return policy does *not* apply in the following situations:
1) Products that have been personalized or custom-made;
2) Products that have been used (for electronic products, powering on the device is considered usage);
3) Products, functional components, or accessories showing signs of cosmetic wear or abrasion;
4) Products with missing or severely damaged original packaging that renders them unsuitable for resale;
5) Products that, by their nature, are unsuitable for return—a condition acknowledged at the time of purchase;
6) Any other circumstances that render the product unsuitable for resale.

**How ​​to Request a Return**
1. **Personal Reasons:** Within 7 days of receipt, please email our After-Sales Service Center. The product must remain in a condition suitable for resale. Our customer service team will process your request within 1–3 business days; return shipping costs are the responsibility of the customer.
2. **Quality Issues:** Within 7 days of receipt, please email service@mail.tecyugsew.com. Our customer service team will process your request within 1–3 business days; return shipping costs will be covered by the Company.
3. **Return Process:** Within 7 days of receipt, please contact the courier service to arrange the return shipment. Once the courier confirms receipt of the returned item, they will notify us to initiate the refund. The Company will complete the refund process within 15 business days.

Please provide your Order Number, Name, and Phone Number when contacting our 24-hour online customer service team.